Dave Thorp's Blog

Well O2 can’t even handle constructive criticism. O2 forums have been buzzing since the iPhone 3GS saga started and I made a post which included the following paragraph.

What bothers me more is that O2 seem to be doing everything they can to quell sales. Ok fair enough there is a very valid argument for not allowing existing customers but O2s pricing for new customers is frankly stupid compared to the 3Gs original pricing and isn't going to attract huge sales (who wants a phone on a £75 tariff or on a 24 month contract... a few people will but not many)

This morning I get a PM from O2′s moderators saying they have removed that passage. The reasons quoted are

This is because the comment you have made contained general criticism of O2’s products or services. You are more than welcome to share your experiences with O2, whether they’re positive or negative. Doing so may allow other users to provide support as well as providing us with insight to areas that are going wrong.

What we cannot accept are widespread, malicious or gratuitous criticisms of O2 as a company or a brand.

Now I can’t see anything malicious or gratuitous in that section rather than a widely accepted fact that O2s sales are going to suffer not just because of the upgrade policy for existing iPhone owners but also because the pricing for new customers is ludicrous compared with the pricing last year. Not only that but who will want to lock themselves into a 18 month or 24 month contract knowing full well that they wont be able to upgrade onto the next model which will be out in 2010. No one that’s who.

Still if O2 can’t handle the truth then perhaps they need to review their pricing and upgrade policy before their sales take too much of a hit and Apple consider offering the phone to other networks. I’m sure Apple are watching all the negative press on twitter and in the UKs media with interest!

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This entry was posted on Wednesday, June 10th, 2009 at 8:07 am and is filed under Handsets, Mobiles, Networks. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.