For the last month or so I’ve had the unfortunate experience of having to deal with the Apple Reuse and Recycling Service provided by Dataserv and felt the need to review my experience so others don’t experience the poor service provided by the scheme.
Early October I arranged to sell my old iPhone 5 64GB and checked a number of recycling sites and found that Apple offered the best price of £220. I filled out my details on Apple’s Website and packaged up my phone to send to them.
On 7th October I handed my phone over at the post office and obtained a receipt. Days pass by into weeks and 2 weeks later I chase up to be told that they have received my phone and it is on its way to their logistics hub to be assessed. A few days later I receive an email confirming receipt, advising my phone would be tested soon and asking for bank details to make the payment to me. This is the last I have heard from them in spite of sending an additional email chasing things up.
It is now over a month since I sent them my phone and I am still to receive a payment from them. Sadly having done some further searching, experiences like mine seem to be common place. Other mobile recyclers pay within a matter of days, often on the day of receipt. It seems with Apple’s officially endorsed service that what should take a few days can actually take a few months. Which I’m sure for many Apple customers is far less than the level of service one would expect from a company endorsed by Apple to the point where it is featured on their website.
Emails were sent to Dataserv and Apple prior to posting this review without a response from either party.
EDIT – well it’s amazing what a bit of negative publicity on a fairly high traffic blog can do as Dataserv have now replied and have also paid me by faster payments and the money is in my account. So the whole process from start to finish starting from when I posted my phone has taken the grand total of 36 days. A process that would take any other recycling service less than 7. I do have to write one positive thing though, at least they didn’t try and claim the phone had cosmetic damage and reduce my quote accordingly. Which is a shame as I was really hoping they would claim the screen was scratched or something similar as the entire front of the phone was replaced under AppleCare prior to sending the phone off